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myRado

Delivery Policy

Effective date:

RADO sells an advertising service, not physical goods, so nothing is shipped to you. Your purchase is delivered when your ad is displayed at the booked RADO for the booked dates. This page explains how that happens.

1. From booking to going live

  • Booking confirmed. After payment, you get a confirmation in the app, by email and on WhatsApp with your booking ID, RADO locations, dates and amount paid.
  • Design. Upload your final ad in the app at app.myrado.io, or choose design support and our designers share a draft in the app. The ad specifications are in our design guides for LED and Flex.
  • Design approved. The final design is approved within 4 days of booking.
  • Content review. We check the ad against our content rules and any store or municipal requirements.
  • Production and scheduling. LED ads are scheduled into the screen's playlist. Flex ads are printed and installed at the store before the start date.
  • Live. The campaign goes live on the booked start date and runs for one month.

A campaign starts at least 7 days after booking for 1 to 5 RADOs, and at least 10 days after booking for 6 to 20 RADOs, so these steps can finish in time.

2. Proof of display

The app shows each campaign's progress and tells you when it is live. On request, we share photos of your ad on display.

3. Delays

  • If the design is approved late, we try to keep your start date. If that is not possible, the campaign starts as soon as production is ready, and days lost because of late approval are not refunded.
  • If we cause the delay, we extend your campaign by the days lost or refund them pro-rata, as set out in the Cancellation and Refund Policy.
  • Delays from events outside our control (weather, power cuts, government or municipal orders) are handled as described in the Terms of Service, section 7.

4. Service area

RADOs are currently available in Miryalaguda, Telangana, India, with more locations coming. Payments are accepted in INR only.

5. Contact

If your ad is not live when expected, contact us with your booking ID.

Email: radoflex01@gmail.com
Phone and WhatsApp: +91 90146 42405
Hours: Mon – Sat, 9:00 AM – 8:00 PM IST