Cancellation and Refund Policy
Effective date:
This policy explains when you can cancel a RADO booking and how much you get back. It forms part of our Terms of Service. In short: you can cancel for a refund within 24 hours of payment, less a 2% payment gateway fee. After 24 hours, bookings cannot be cancelled for a refund. The same rule applies to every booking, whatever its size.
1. Cancellation by you
To cancel, email radoflex01@gmail.com or message us on WhatsApp at +91 90146 42405 with your booking ID. What you get back depends on when you cancel:
| When you cancel | What you get back |
|---|---|
| Within 24 hours of payment | The full amount paid, minus a 2% payment gateway fee |
| More than 24 hours after payment | No refund. The campaign runs as booked, or you can reschedule once (section 5) |
| After the campaign has gone live | No refund |
The 24 hours are counted from the time on your payment confirmation. After that, we start production for your campaign (design, Flex printing and LED scheduling) and keep the slot reserved so no other advertiser can book it. That is why later cancellations are not refunded.
2. Cancellation or change by RADO
We refund the full amount, including any design support charge, if:
- We cancel your booking for any reason on our side.
- The booked RADO becomes unavailable before your campaign starts and you do not accept the alternative location or dates we offer.
- Your payment was charged twice, or charged but no booking was created.
3. Rejected ad content
If we reject your ad because it breaks our content rules or the law (see the Terms of Service, section 5) and you cannot provide acceptable content before the start date, we refund the booking amount minus the 2% payment gateway fee. The design support charge is refunded only if design work has not started.
4. Downtime during a live campaign
If your ad is not displayed for part of the booked period because of a fault on our side (for example, an LED screen fault or a damaged Flex), we will, at your choice:
- Extend the campaign by the same number of days, if the RADO is free, or
- Refund the unused days pro-rata.
Short interruptions, and downtime caused by events outside our control (power cuts, weather, government or municipal orders), are not refunded, but we will try to add make-up display time.
5. Rescheduling
You can move your campaign to new dates once, free of charge, if you ask at least 7 days before the start date and the RADO is available. Later requests depend on availability.
6. How refunds are paid
- Approved refunds are paid to the original payment method (UPI, card, net banking or wallet) through Razorpay.
- We process an approved refund within 5 to 7 working days of approval. Your bank may take a further 5 to 10 working days to show it in your account.
- We email or message you when the refund is started, with the refund reference.
- We do not give refunds in cash.
7. Questions
For any cancellation or refund question, contact us with your booking ID.
Email: radoflex01@gmail.com
Phone and WhatsApp: +91 90146 42405