Terms of Service

1. Our service

RADO lets advertisers book ad slots on RADO units installed at partner stores. Each RADO has 6 digital LED slots and 1 printed Flex slot, and a booking runs for one month from its start date. We can also design your ad for an additional design support charge. Each RADO's location, format, available dates and price are shown on the Platform before you pay.

2. Eligibility and account

• You must be at least 18 years old and able to enter into a binding contract under Indian law. If you book for a business, you confirm you are authorised to act for it.
• You must give accurate details (name, phone, email, business name, and GSTIN if you want it on your invoice) and keep them up to date.
• You are responsible for all activity under your account and for keeping your password confidential.

3. Bookings

• A booking is confirmed only after full payment is received and you see the confirmation on the Platform, by email or on WhatsApp.
• A campaign starts at least 7 days after booking for 1 to 5 RADOs, and at least 10 days after booking for 6 to 20 RADOs. For more than 20 RADOs or a sooner start, contact us first. We cannot guarantee availability.
• Availability shown on the Platform is indicative until payment is confirmed. If a RADO becomes unavailable after payment for reasons on our side, we will offer an equivalent alternative or a full refund, as set out in the Cancellation and Refund Policy.

4. Prices, taxes and payment

• All prices are in Indian Rupees (INR). Applicable taxes are shown at checkout before you pay.
• Any design support charge is shown separately before payment.
• Payments are processed by our payment partner Razorpay using UPI, cards, net banking, wallets and other methods they support. We do not store your full card or bank details.
• We may change prices at any time, but a change will not affect a booking you have already paid for.

5. Your ad content

• You are solely responsible for the content you submit or approve, including text, images, logos, brand names and claims.
• You confirm that you own or have permission to use all content, and that it does not infringe anyone's trademark, copyright or other rights.
• Your content must comply with applicable Indian law, including the ASCI Code for Self-Regulation in Advertising, local municipal advertising rules, and laws on obscenity, defamation, elections, and the advertising of tobacco, alcohol, drugs, gambling and other restricted products.
• We may review, ask you to change, or reject any content that we believe breaks these rules or that a store owner or authority will not allow. If we reject content and you cannot provide acceptable content in time, the Cancellation and Refund Policy applies.
• You grant RADO a limited, non-exclusive licence to use, resize and display your content to run your campaign, and to take photos or videos of it as proof of display. We will not use your content in our own marketing without your permission.

6. Design support

• If you choose design support, our designers share a draft in the app. One revision is included.
• The final design must be approved within 4 days of booking, so production and scheduling can finish in time. Design support can be added after booking until 5 days before the start date. Late approval may delay or shorten your campaign, see the Delivery Policy.
• Once you approve a design, it is final and printing or scheduling begins.

7. Display and performance

• We run your campaign at the booked RADO for the booked period, as described in the Delivery Policy.
• Outdoor advertising can be affected by events outside our control, such as power cuts, weather, government or municipal orders, road works or store owner actions. We will make reasonable efforts to restore display quickly and will offer extra display days or a pro-rata refund for downtime, as described in the Cancellation and Refund Policy.
• We do not guarantee any specific number of views, leads, sales or other business results.

8. Prohibited use

You must not misuse the Platform, including by attempting unauthorised access, scraping, reselling bookings without our consent, making fraudulent payments or uploading malware.

9. Intellectual property

The Platform, its design, software and text, and the RADO and myRado names and logos belong to RADO or its licensors. You may not copy or use them without our written permission.

10. Limitation of liability

To the maximum extent permitted by law, RADO is not liable for indirect, incidental or consequential losses, including loss of profit or business. Our total liability for any claim relating to a booking is limited to the amount you paid for that booking.

11. Indemnity

You agree to compensate RADO for any loss, penalty or claim arising from content you supplied or approved, or from your breach of these Terms or the law.

12. Suspension and termination

We may suspend or close your account, or cancel a booking, if you breach these Terms, supply unlawful content or engage in fraud. Refunds in such cases are handled under the Cancellation and Refund Policy.

13. Privacy

How we use your personal data is explained in our Privacy Policy.

14. Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute amicably when you contact us. If it is not resolved within 30 days, the courts at Suryapet, Telangana will have exclusive jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Bookings already paid for are governed by the Terms in force at the time of payment.

16. Contact and grievances

Myrado Technologies Private Limited, 9-310, Janpahad Road, Nereducherla, Suryapet, Janpahad, Huzurnagar, Nalgonda - 508218, Telangana.

Email: radoflex01@gmail.com
Phone and WhatsApp: +91 90146 42405
Hours: Mon – Sat, 9:00 AM – 8:00 PM IST

Grievance Officer: Narabathula Vamshi Murali, radoflex01@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.